Terms & Conditions
These Terms & Conditions govern your access to and use of the Queen Kuweni (Pvt) Ltd website and services. By browsing our website or placing an order, you agree to be bound by the terms outlined below. If you do not agree with any part of these Terms, please refrain from using our website.
1. General Information
Queen Kuweni (Pvt) Ltd operates an online retail platform offering luxury ready-made apparel, footwear, and fashion accessories. All products and services provided through this website are subject to availability and these Terms & Conditions.
We reserve the right to update, amend, or replace any part of these Terms at our discretion. Continued use of the website following changes constitutes acceptance of the revised Terms.
2. Eligibility & Account Responsibility
By using this website, you confirm that you are legally capable of entering into a binding agreement. Where account registration is required, you are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.
3. Product Information & Availability
We take reasonable care to ensure that product descriptions, pricing, and images displayed on the website are accurate. However, minor variations in color, texture, or appearance may occur due to photography or screen settings.
All products are offered subject to availability, and we reserve the right to discontinue or limit quantities of any product without prior notice.
4. Pricing & Payments
Prices may change without prior notice.
Payments must be completed using the payment methods made available at checkout. Orders will only be confirmed once full payment has been successfully received. In the event of a pricing or payment error, Queen Kuweni reserves the right to cancel the affected order.
5. Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order. We reserve the right to decline or cancel any order for reasons including, but not limited to, stock unavailability, payment issues, or suspected fraudulent activity.
Requests for order cancellation or modification must be made promptly. Changes cannot be guaranteed once order processing or dispatch has commenced.
6. Shipping & Delivery
Delivery timelines, charges, and coverage are outlined in our Shipping & Delivery Policy, which forms part of these Terms & Conditions. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control.
7. Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy. Certain items may be non-returnable due to hygiene, safety, or brand policy considerations. Please review the policy carefully before placing an order.
8. Intellectual Property
All content on this website, including but not limited to text, images, logos, designs, graphics, and trademarks, is the property of Queen Kuweni (Pvt) Ltd or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. Limitation of Liability
Queen Kuweni shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products, to the fullest extent permitted by law.
Our total liability in any circumstance shall not exceed the value of the product purchased.
10. Privacy & Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.
11. Force Majeure
Queen Kuweni shall not be liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government restrictions.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
13. Contact Information
For any questions or clarifications regarding these Terms & Conditions, please contact us at:
Email: info@queenkuweni.com